Terms and Conditions

These terms and conditions apply to the purchase agreement with you as a customer, the person who makes the purchase, enter with the following entities, hereafter referred to as “Brav” or “seller”.

In addition to our sales conditions below, consumer purchases over the internet are regulated by e.g. the Consumer Purchases Act, the Right of Withdrawal Act and the E-Commerce Act. As long as it does not contravene mandatory legislation, the conditions below take precedence over the law.

1. Seller

Norway

Brav Norway AS
Organizational number: NO920404499MVA
Address: Snøkrystallen 11, 1470 Lørenskog, Norway

Sweden

Brav Sweden AB
Organizational number: 556403-2224
Address: Gustavslundsvägen 34, Bromma
167 51 Stockholm, Sweden

EU-land

Brav Sweden AB
Organisasjonsnummer: 556403-2224
Address: Gustavslundsvägen 34, Bromma
167 51 Stockholm, Sweden

We only ship orders to EU countries with euro as currency.

When you make a purchase, you accept our terms of purchase, and a binding agreement is entered between Brav and you as a customer.

2. Buyer

Is the person listed as the buyer in the order (hereafter also referred to as "you" or "yours").

3. Price

All prices stated in the online store include VAT .The order's total cost will appear at check-out, and includes all expenses associated with the purchase, including shipping, VAT, etc.

We reserve the right to change prices and price errors on our products. Offers apply as long as the stock lasts and within the time frame of the specific campaign.

There may be errors in our inventory. If we are missing any of the items you have ordered, we will send the items we have in stock and credit missing item(s), or delete the order if we can not deliver any of the items.

Discount codes always apply to ordinary goods and not already discounted goods. Some discount codes are for personal use and we reserve the right to reject any sales and deactivate discount codes if we suspect misuse. The limit of discount use is one discount code per order.

The currency in our webshop is governed by the delivery country you have selected. If you want another currency/shipping country, this can be changed via the top menu by clicking on the globe icon and selecting country in the submenu.

4. Entering the agreemente

The agreement is binding for both parties when you have submitted the order to us.

The agreement is not binding if there have been typing errors in the offer from us in the ordering process, in the webshop, or in your order, and the other party realized or should have realized that such an error existed. For example, if a product has no price or stock is not available.

Once we have received your order, you will receive an order confirmation. It is recommended that you check the order confirmation, ensuring it matches the order quantity, item type, price, etc. If there is no correspondence between the order and the order confirmation, you should contact us as soon as possible.

5. Payment

You can choose between secure payment methods, 30 days invoice, monthly financing, direct debit, direct bank transfer and pay by card, all in collaboration with Klarna.

You can read Klarna's terms and conditions here.

6. Delivery method

We pay the shipping for deliveries in Norway if the order is bigger than 1 000 NOK. The shipping cost amount will be displayed in the checkout before submitting your order.

7. Order risk

Risk of the item passes over to you when the goods have been delivered in accordance with section 8. We are responsible for the item until it has been delivered to you.

8. Delivery and delay

Delivery happen when you or a representative in your place is handed over to your or the address of delivery. We do our very best to deliver as quick as possible.

Please be aware of possible delay during holiday and extreme weather.

Packages that are not picked up at the agreed pick up point within seven (7) days are returned to us. The right of withdrawal is not triggered automatically if the package is not received.

9. Claims

If there is a defect and/or error with the item, you have a right of complaint for 2 years from the time you received the item. This presupposes that you as a customer send us a claim within a reasonable time after you discovered or should have discovered the defect. We then require close-ups, as well as an overview of the item's shortcomings. If anything is damaged / marks / stains / odors on the product when you receive the package from us, you must contact us immediately to inform about this so that we can register this on your order if you are to return the product.

Please note that if the item has been used abnormally or against it’s suitable use, the right to make a complaint for 2 year does not apply.
If we have packed the wrong item(s), it is important that you notify us within 14 days of the item(s) being received. We will pay the return cost and send the correct item(s) - provided that it is still in stock.

It is important that you have a receipt for your purchase. If you have the current order number for the complaint, it will be proof to us that the item has been purchased in our store.

In the event of a complaint, the customer will be refunded the same amount for the complaint item as when it was purchased, or a new item if we still have the product in stock.

In the same way that it is our responsibility that the package arrives to you, it is your responsibility as a customer that the package arrives to us. If you choose the tracking package, you can be sure that it will not disappear. If you choose a cheaper variant without tracking, you have less control over where your package is.

10. Force Majeure

In the event of circumstances beyond our control, such as changes in legislation, government decisions, strikes, blockades, sabotage, war, terrorism, fires, floods, natural disasters, pandemics or similar incidents, our obligation to fulfill the purchase agreement shall be suspended for as long as the circumstances applies.

11. User reviews

If you provide user reviews of products on our websites, you also give Brav the right to publish these on our websites as well as in other channels and media.

12. Other

In the event of a dispute, local law, based on delivery country applies.

If you have any questions about the content of the terms of conditions, right of withdrawal practice, claims, transport damage or other, contact our customer service.